conrail you must be one of the lucky ones. In my experience Sky works on the basis of "if you don't ask, you don't get"
I have had a double modicum of success with them this week. First, they up-graded my phone package (slightly) after the briefest of discussions. Secondly, I finally got a new router from them free, this being after months of wrangling. I have had the old one since Sky Broadband first launched and I was an early adopter. In both cases, I asked and I got.