Our surgery opens at 8.30 am, and they get deluged with calls from people wanting appointements. If you're at work, you can't usually get away to make a call till first break, by which time there are no appointments left. When I was working day shift, I often ended up having to wait for ten to fourteen days between phoning and my appointment.
Now I'm out of work, and it's easy. Wouldn't have minded free prescriptions, too, but I'm on the wrong type of Jobseekers, so I have to pay full whack for them. :-(