It will no doubt be dealt with in due course.
They have probably been a bit busy the last week and are having a weekend break, like the rest of us.
If you're not satisfied you could always ask for your money back.
OH , I forgot, it's free.
Samsung Galaxy S8 review
1995-2015: How technology has changed the world in 20 years
What’s happening in VR right now: From psychedelic art to combat therapy
Siri not working? Try these troubleshooting fixes
Synology invites you to visit them at Insomnia on 26th – 29th August. Book your tickets now and visit Synology.