Because of my work, I meet a lot of old people and when they eventually end up in hospital, their daughter (if they are lucky enough to have one) will often complain to me, that their Mum/Dad is being very poorly looked after and they have to clean and feed them during visits.
So that report wasn't a surprise at all.
Care homes can be very bad as well. My ex-girlfriend worked in several, but would get upset because they were always very understaffed and the care given was poor. She got several reprimands for spending to long cleaning, or feeding an inmate. She gave up that type of work after a while.