ISP response

  wobbly76 16:20 22 Mar 05

Permission to moan ?

I sent an email to ntl on the 16th of this month to ask a question about the b/b modem, on the 18th I got an automated reply saying they would reply within 24hrs, This is the 22nd... still waiting.
Because of a hearing disability telephone is not always an option.

Ah well... wobbly76

  Fellsider 17:27 22 Mar 05

Send them another e-mail, explain the position and request reply by e-mail.

Too many companies 'hide' behind a telephone and ignore genuine reasons why customers don't want to, or cannot, use the 'phone.

  Diemmess 17:36 22 Mar 05

Don't pin your hopes on email only.

The likelihood of a reply seems to be in inverse proportion to the size of the company.

This thread is now locked and can not be replied to.

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