to ask folk not to turn up at A&E with 'minor' complaints. A&E is exactly for what it's title says, GPs and clinics should be first contact points. (Or experienced 'state nannies' might also suffice!! (:-))
and decide that its probably only indigestion after all - and get the wrath of the Drs who then proclaim that you have now suffered more damage that could have been avoided with quicker treatment.
The majority of people go through life without the misfortune to need Hospital - but if all of a sudden something happens to them that they are unsure of and need a second opinion of what is wrong - the A&E can be their only resort.
So we now if you get a pain in your left arm have to take an asprin and hope it goes away rather than trouble your A&E
Common sense will tell if you do have a real 'minor' complaint and you know you would be wasting a persons time -
I think you are being a bit selective in your example. I'm sure that if someone suspected they were having a heart attack the first call is emergency ambulance, who would then make the assessment -I'm sure this is not what the hospital means don't turn up with. Perhaps they mean people with sprained wrists, etc who regularly inhabit A&E and use up specialist time and facilities.
our Drs surgery (as probably with most) you cannot just go down - you have to phone 1st thing on a morning to see if they can fit you in. If not they may give you an appointment that can be anything from the next day to over a week a way - the latter being the norm.
laurie53 Youre lucky 10 miles - ours is now 17 miles away I work in a hospital which has a perfectly capable A&E department - but if you fall down outside its door you are taken the 17 miles to the other A&E - ( the local paper is full of car accidents in the adjoining roads - and people being airlifted 17 miles - their excuse 'saving money'