Just emailed my energy supplier and got an automatic response:
"Thank you for your email.
We will respond to your enquiry within 5 working days.
Did you know that ScottishPower was recently voted top for its online service in U-switch's bi-annual customer satisfaction survey.
So, as well as great prices we offer the best online service too"
So, 5 working days to answer an email is classed as "best online service"?
Every other company that I have had cause to email have always responded within 24 hours.