EDF advice please

  iqs 02 Oct 13
Locked

Hello. I'm looking for some advice/help in regards to my mothers EDF direct debit bill.hopefully this is the correct forum ? Two years ago,my late father set up the direct debit. Each month since them £75 pound has been deducted ,totalling £1800 My mother has a electric meter,with a pay as yup go key,so the £75 each month is just for the gas.

I phoned EDF ,they said its correct . I questioned this amount ,it seemed a lot for an elderly widow who just uses the gas for the gas central heating . Plus she has an electric oven . I said,the amount was the same for when the heating was on in the winter ,and when I switched the heating off during the summer . This made no sense to me . That's when I was told she owes them nearly £6 ???

They offered to test the meter,but if it's not faulty ,they will charge £35

I would like to know how I can verify if this is correct . Currently I have to take their word for it that the bills are right. Is there an independent body I can contact to gain assistance with this issue .

I cancelled the direct debit ,and set up quarterly payments

Please any help is appreciated

Thank you

  lotvic 02 Oct 13

This is a duplicate, waiting to be closed ;-)

FE has moved other proper Thread and responses to Tech- Consumer forum click here

Advertisement

This thread is now locked and can not be replied to.

Windows 10 Home vs Windows 10 Pro comparison: Here are the extra features you get in the Pro version

Behind the scenes at Silverstone, the 70th British Grand Prix: Hisense starts UK push with Red…

How Found created this skateboard, bike and parkour stunts-laden, single-take car ad

Apple Pay UK launch date, UK user guide and participating UK banks | Apple Pay to launch in UK on 1?…

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message