but i do not hold out much hope."
Well so far, so good - you've published it yourself.
1. Who did you speak to when you rang on Thursday?
2. We don't put the activation code on the disk because the software company doesn't let us - they usually want people to upgrade to later versions. It's part of the deal for letting us provide the free software, and it's a very common practice.
3. Telling us to "get your act togather (sic)" is hardly the way to win friends and influence people.
I'll contact our coverdisk editor on your behalf, and he'll be in touch - probably via this thread.