Bt Broadband Snafu

  Osgerby 09:26 02 Aug 05
Locked

Went about 178 miles there and back yesterday to my cousins to do a bt bb instlation for him.
He had recived the disk and modem + letter giving him his username an password, installed modem as required no dsl light, check all phone sockest all filtered even took the comput ito loft where ihis line comes in and tryed from there no joy.
Called bt on 0906 number only to be told they forgot to atcivate line. He lives in a rual area nr Newark Notts and origanly his line had been digital access line but they had removed the box but that dept forgot to tell engineer dept that they had done so and setup exchange for his line. Now got to go back on sunday and do it all again. they say it will be ready by Wednesday but they told him that it would be activated for 28th July and e-mail that they sent also said same.

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