ened thats pretty bad customer service imho!
they need to make there mind up if its ok or not!
i suppose there is only a couple of things that would depend on that is:
If the dog is boisterous/jumps around
smells (Rear end,sorry its s valid point)
too big for example a great dane
if your dog is none of the above i think you should contact there customer service! by the way TAKE A NAME of the person you spoke too!! its ALWAYS good to referance people!!