Andrew Mitchell, 'Plebgate'

  Chronos the 2nd 10:47 AM 14 Jun 13
Locked

http://www.bbc.co.uk/news/uk-politics-22844985?utmsource=dlvr.it&utmmedium=twitter

Why is that in this country inquires/investigations take such a long time.

But the above is not the real reason for this thread, I myself have had a ridiculous experience and not for the first time with my local health board.

I was sent an appointment with a gastroenterologist consultant, only problem was his clinic had finished for the day a hour earlier than my appointment time. So being miffed at the waste of time and the expense of the non-appointment I wrote asking what had gone wrong. Instead of receiving an apologetic reply and an alternative appointment. My letter was forwarded to the Complaints Department. Some 4 months later, 7 letters many emails I finally received,yesterday, a phone call from gastroenterology department head it has finally been resolved,sort of.

What is it with bureaucracy these days that no one will take responsibility for their actions/mistakes. In my case all it would have taken was an reply saying something like 'oops sorry, made a right boo boo here, I was having a bad day, here is an alternative appointment'.

Instead it escalated into a full blown, long drawn out incident where economies with the truth by the health board complaints department were the order of the day.

It seems if things can be done the hard way it will, perhaps the bureaucrats feel it justifies their employment but I shudder to think of the cost to society in wasted time and money.

  Woolwell 11:51 AM 14 Jun 13

They are frightened of being sued.

  bumpkin 12:06 PM 14 Jun 13

chronos, it has been a good few years since the abolition of common sense was introduced in this country.

  Chronos the 2nd 12:33 PM 14 Jun 13

bumpkin

I beleive that people with any common sense are weeded out at the interview process and anyone who slips through the net and are found to have any remnants are then sent on a course to rid them of the affliction.

  Cymro. 12:46 PM 14 Jun 13

They probably think (sometimes rightly) that if they delay long enough the complainant will give up and go away.

  bumpkin 14:50 PM 14 Jun 13

There is nothing wrong with people having common sense but there is a small minority silly enough to use it, getting themselves into all sorts of trouble.

  Forum Editor 18:47 PM 14 Jun 13

"What is it with bureaucracy these days that no one will take responsibility for their actions/mistakes."

It's the fact that they have to operate in an increasingly litigious society. When something goes wrong nowadays the first thing many people think is 'How can I get some compensation out of this?'

We've become a nation of people who believe that all public services should be sued right left and centre if anyone makes a mistake that inconveniences us in any way. We want perfection in our public sector workers, even though we're riddled with imperfections ourselves.

It's a stupid notion, but it's what leads to the attitudes you're complaining about.

  Chronos the 2nd 19:08 PM 14 Jun 13

My complaint is/was about the length of time taken by bureaucrats take to sort out even the most simplest of problems/mistakes they have caused/made and nothing to do with litigation.

  spuds 19:17 PM 14 Jun 13

I generally find that a telephone call to the consultant's secretary, usually resolves any problems and gets a response far quicker.

If its serious enough, then the local newspaper usually gets results.

  Woolwell 19:49 PM 14 Jun 13

"My complaint is/was about the length of time taken by bureaucrats take to sort out even the most simplest of problems/mistakes they have caused/made and nothing to do with litigation." But is to do with the fear of litigation against them. Nothing can simply be signed off. Everything has to be fully checked, passed to someone else to authorise it, etc and there are hundreds of complaints.

  Forum Editor 22:45 PM 14 Jun 13

"nothing to do with litigation"

It has everything to do with litigation, as I explained in my first post.

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