XP PRO - 'Windows Explorer Has Encountered a Problem'

  onthelimit1 18:54 PM 26 Mar 13
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Answered

Clicking on most desktop icons, Computer, Control Panel, My Documents etc results in ‘Windows Explorer has encountered a problem and has to close’ etc. Can open IE. Things I’ve done:

Run MBAM, Rkill, Combofix, CCleaner. Tried System Restore – ‘couldn’t complete’. Tried the Cold Boot sequence – same happens no matter what. Run Scannow and chkdsk.

In Safe Mode, all is normal.

Any thoughts while I go and crack a bottle of red, please?

  Fruit Bat /\0/\ 19:23 PM 26 Mar 13

do you have another account - try the admin account

it may be a corrupt profile causing the problem.

  Secret-Squirrel 19:30 PM 26 Mar 13

Looking at the Event Viewer logs may reveal more on what's causing the problem. There should be a red "Error" event for every Explorer crash - double-click on it to view the full details.

  onthelimit1 19:34 PM 26 Mar 13

Running the Admin acct. I'll try the event viewer when I've finished my supper (and the red!).

  onthelimit1 19:37 PM 26 Mar 13

Hmm. Seems that to run Event Viewer I have to be able to access Control Panel, which I can't!

  onthelimit1 19:38 PM 26 Mar 13

P.S. - I'll restart in safe Mode and see what that brings...................

  Secret-Squirrel 19:42 PM 26 Mar 13

"Seems that to run Event Viewer I have to be able to access Control Panel"

Typing eventvwr.msc into the Run box is another way.

  onthelimit1 19:46 PM 26 Mar 13

Well, loads of errors (as always), but nothing obvious. The most frequent ones under 'system' are DCOM.

  onthelimit1 19:48 PM 26 Mar 13

Under 'application', the red crosses are all for 'Application Error'.

  Secret-Squirrel 20:05 PM 26 Mar 13

"Well, loads of errors (as always), but nothing obvious. The most frequent ones under 'system' are DCOM.............Under 'application', the red crosses are all for 'Application Error'."

You need to focus on the events that coincide exactly with an Explorer crash. If in doubt, generate a crash then refresh the Event Viewer view.

Remember that you need to double-click an event to see useful details. The details window has a handy Copy button there if you want to paste something here.

  onthelimit1 21:36 PM 26 Mar 13

Thanks SS. I'll have to leave it until tomorrow, but will get back.

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