xp password login problems

  sporticus 13:50 01 Oct 07
Locked

Hi there, My mother inlaw has been given a dell pc, which until someone installed a wireless b/band connection was working fine. Now once she switches the pc on she can't get passed the login screen because it is password protected. Her password she used from getting the pc is no longer valid.As she is not the administrator we can't reset the passwords.We have used the p/word given to us by the administrator but it say's that's not valid either. How can we reset passwords or reboot the pc so we can start a fresh.

Any help appreciated!

  brundle 13:52 01 Oct 07

Make a bootable floppy or CD with this; click here

  woodchip 14:00 01 Oct 07

Start the Computer in Safe Mode and remove the User account and create a new one

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