word wont open files

  Ironside01 13:41 17 Jul 05

I can not open any word files and outlook express wont open any emails. The computer just hangs and I have to shut it down. However I can open the word files by switching to an alternative account.

  VoG II 14:37 17 Jul 05

Search for the file normal.dot with searching for hidden files and folders enabled. Rename it to normal.old

Try starting Word.

  Ironside01 16:36 17 Jul 05

VOG I think you are onto something because although istill can not open any files in word when I try to shut it down it asks if I want to save the new normal. It doesnt make any difference if I click yes or no. also how do I get the searchg results to show the file extension?

  VoG II 17:12 17 Jul 05

In the Search window, Tools | Folder Options, View tab - untick Hide extensions for known file types and tick Show hidden files and folders.

Also see click here

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