Word and Excel open in safe mode only

  Ironside01 17:10 24 Sep 09
Locked

I have been having trouble with MS Office Home and Student 2007 on vista. Have been unable open files however I have discovered that that if the computer is started in safe mode I can open Ecell and word documents.

Any suggestions please.

  MAT ALAN 18:44 24 Sep 09

sometimes word/excel (maybe other office apps) crashes and only wants to open in safe mode
The reason is that the "normal" template is corrupt.
to fix this you need to rename the normal.dot file since it is corrupt and useless.
it is located in C:\documents and settings\*username*\application data\microsoft\templates
just rename it to something like normal.old and windows will replace add a nice shiny new normal.dot file and word/excel etc will open normally

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