WORD 2003 - fragmentation

  novis 11:44 AM 21 Jul 11
Locked

Using Word 2003 in Vista on a Toshiba laptop I'm having multiple problems. Using the backspace bar or the scrollbar causes the screen to fragment into 2 imaged. Minimising the screen temporarily resolves it.

There is a further problem - it breaks up the task bar and when I click on start to reboot the machine, selecting the shutdown arrow doesn't work and causes further chaos. What is the problem?

  Woolwell 13:33 PM 21 Jul 11

How much Ram? When did you last run anti-virus? How much space left on hard drive? Is it running hot and when did you last clean it? Graphics drivers up to date?

  wee eddie 15:25 PM 21 Jul 11

Sounds like a RAM problem to me. Load Belarc to see what you have, it's free and very useful.

  novis 15:27 PM 21 Jul 11

It is cleaned regularly - sometimes daily. There is 3 gb of RAM installed. I run avast anti-virus. The HD is 63 GB with 23 GB free. The graphic drivers are up to date.

  Press Man 15:36 PM 21 Jul 11

Has Word 2003 run before with out problems? Has this just started to happen? Have you tried a system restore to before the problem started? If you have the Word 2003 CD then run it and choose do a repair. Or, uninstall Word 2003 and do a reinstall.

  novis 21:10 PM 21 Jul 11

This is a PROBLEM THAT occurred before, but resolved itself.

It is not a WORD problem but related to the RAM - as it occurs when more than one programme runs. What can I do to resolve it - I am generally able to run several programmes simultaneously with 3 GB of RAM.

  northumbria61 21:42 PM 21 Jul 11

Suggest you download and run MEMTEST86 to check your RAM link text

  novis 15:54 PM 23 Jul 11

THIS PROBLEM SEEMS TO HAVE BEEN CAUSED BY A GRAPHICS DRIVER WHICH WAS INSTALLED WITH OTHER SOFTWARE.

The problem was resolved with a systems restore.

  northumbria61 15:59 PM 23 Jul 11

novis - thanks for the feedback. Good to hear things are back to normal for you. Tick as "resolved"

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