You could call Belkin support on: 00 800 2 2355460 - "Please dial the complete number exactly as indicated, beginning with 00...Regardless of your location, do NOT drop the 00." Also see: click here.
Or, fill up an online form to request help: click here.
As this post is likely to 'bump' you up the Forum list, someone who knows how to deal with this problem may be able to give you some input in the meantime. Good luck, G