Had she tried right clicking the icon on the Taskbar and tried repair or troubleshoot.
She has not switched it of by mistake on the laptop and does it still show other wireless signals.
To help others what ISP does she use.
Samsung Galaxy S8 review
1995-2015: How technology has changed the world in 20 years
This poetic animation about monsters is illustrated in a Van Gogh painterly style
How to get WWDC 2017 tickets
Synology invites you to visit them at Insomnia on 26th – 29th August. Book your tickets now and visit Synology.