Wireless connection ok but can't access Internet

  splinternet 10:23 14 Feb 09
Locked

I have Sky BB. One of my laptops suddenly won't connect to the Internet even though the wireless adapter shows I'm connected to the router with signal strength 'good'. If tried 'repair' to no avail, plus rebooting a couple of times.

  mgmcc 11:53 14 Feb 09

Try deleting the existing "profile" that has been saved so that you connect automatically when the network is available, and then go through the procedure to "Connect" again. You'll be prompted to enter any WEP/WPA security key and, once connected, a new profile will be saved.

If using Windows' own software to manage your wireless networking, for details about removing the existing profile click here

  splinternet 00:46 15 Feb 09

Hi mgmcc, tried that, makes no difference. The laptop appears to connect ok to the router, but then will not connect to the Internet.

  User-1229748 04:21 15 Feb 09

if using internet explorer try a reset by going tools-internet options-advanced-reset

  mgmcc 09:33 15 Feb 09

>>> The laptop appears to connect ok to the
>>> router, but then will not connect to the
>>> Internet.

Does the Laptop have its correct IP address from the Router - a 192.168.x.x address?

To check this, open a Command Prompt window ("Start > Run", type CMD and click OK) and, at the prompt, type...

ipconfig /all

...and press Enter. This will show details of all network adapters in the PC, including their IP addresses.

  splinternet 10:12 15 Feb 09

I think I may have solved it by altering the channel no. in the router setup.

  KremmenUK 14:45 16 Feb 09

But surely the channel No only affects the PC/laptop to Router connection and not the Internet connection?

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