WinXP HE will not start

  badgermansix 22:35 02 Sep 04

My friends Winxp HE which is two months old will not start up now.
When he last used it, it closed correctly, now, on start up he can get to the DOS screen with the options to Start Normally or Safe Mode etc. but cannot get any further. He cannot get to the Windows Safe mode screen, any ideas please?
The last time he used it was to check Yahoo email,
He uses ZA, Spybot, Avast.


  accord 22:48 02 Sep 04

has he tried to start in safe mode?

Try inserting the Installation disc and carry out a repair install to see if that resolves the problem.

  badgermansix 07:29 03 Sep 04

thanks accord, he can't get into Safe mode, there is a right way and a wrong way for carrying out a repair, is'nt there :-)

  badgermansix 21:01 08 Oct 04

My friend spoke to his supplier, who told him to use the recovery disk provided, a bit drastic I thought but it is now sorted.

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