winword protection fault

  bbmf474 19:58 31 Mar 04
Locked

I have a fault in word 2000sr-1 which says
'winword cause a general protection fault in module usr.exe at 0003.00006cab'
The pc locks
I have tried unistall and reinstall and get the same message

I use windows ME
Any help would be appreciated
thanks

  VoG II 20:06 31 Mar 04

Looks like that old chestnut normal.dot click here

  bbmf474 20:29 31 Mar 04

once again someone has come up trumps
Don't know you do it, but thanks very much
That's what I call a 5* service
Thanks once again VoG

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