WindowsInstaller help needed.

  ianeon 17:05 18 Oct 04

I run XPPro with SP2 - My WindowsInstaller is corrupted - When I access a programme it tries to install a programme that I don't have on my computer - Is there a way of repairing or uninstall/reinstalling WindowsInstaller - I have done all the good things like clean my registry, tried install/uninstall the phantom programme, carried out sfc /scannow to no avail - thank you - Ian

  MichelleC 17:33 18 Oct 04

This may help:

1. On the "Start" menu, click "Run:.

2. In the "Open" box, type msiexec /unreg, and then press ENTER.

3. On the "Start" menu, click "Run".

4. In the "Open" box, type msiexec /regserver, and then press ENTER.

Method 2

Upgrade to Windows Installer version 2 or newer version. To do this, follow these steps:

1. Start Microsoft Internet Explorer, and then browse to the following Microsoft Web site:

click here

2. In the left pane tree menu, click "Setup and System Administration", and then click "Setup".

3. Click "Windows Installer", and then click the appropriate link for your operating system.

4. Click "Download" to download and install Windows Installer version 2 or newer version.

Method 3

Use Windows Installer CleanUp Utility to uninstall the failed product.

Description of the Windows Installer CleanUp Utility

click here;en-us;290301

Method 4

The Windows Installer service may disabled on the machine.

1. Go to "Start" -> "Run" , type "services.msc" and press on "Enter" button.

2. Double-click on the service named "Windows Installer".

3. Check the value in the "Startup type:" field. If it's currently set to "Disabled", then this is the

problem. Change it by selecting "Manual" from the drop-down box.

Method 5

Enable Windows Installer Logging and call to PSS support.

How to Enable Windows Installer Logging

click here

How to Enable Windows Installer Logging in Windows XP

click here;EN-US;314852

  bretsky 17:48 18 Oct 04

Book marked.

bretsky ;0)

  ianeon 18:18 18 Oct 04

MichelleC - Thank you for that comprehensive "idiots guide" - sadly your help didn't solve the problem - Ian

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