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The software on my daughter's Laptop is problematic. My gut feeling is that the problem lies with corruption of the operating system, (XP Home Edition).
The main manifestation is that applications when run-up return an "application error" window and nothing else or appear and freeze (Windows Task Manager indicating "not responding").
I did a "system restore" back to a known good date. This gave some minor benefit including the ability to use the "Add and Remove Programs" application. I then embarked on completely uninstalling and then clean installing the misbehaving application. This worked.
However, I do not think I have got to the route of my problem and need help please.
1. How can I inspect and repair Windows XP Home Edition?
2.I have bought "Microsoft Office Student and Teacher Edition 2003" which has three seats. I have used the disk to carry out a repair and a reinstall. However, neither worked. As with the other application it looks as if I will have to do a complete uninstall then a clean install. However, I have already used two of the seats one of which is on the problematic Laptop. If I perform a clean install will this use my remaining seat.
3. After powering the Laptop-up I get a "pointer32.exe-application error". I know it has something to do with the mouse. How do I get rid of it?
All updates including security are performed regularly.
1. OPTION 1 - Repair XP by replacing corrupt files
in the run box, press enter and let system file checker find and replace missing / corrupt file in windows and explorer.This will take awhile to complete and you may be asked for the CD to be in the drive if windows is not preinstalled on the hard drive.
sfc /scannow problems
OPTION 2 - Repair XP by install over the top of existing systm
1. Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.
2. When you see the "Welcome To Setup" screen, you will see This portion of the Setup program prepares Microsoft Windows XP to run on your computer:
To setup Windows XP now, press ENTER.
To repair a Windows XP installation using Recovery Console, press R.
To quit Setup without installing Windows XP, press F3.
3. Press Enter to start the Windows Setup.
To setup Windows XP now and Repair Install , press ENTER.
DO NOT choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console).
4. Accept the License Agreement and Windows will search for existing Windows installations.
5. Select the XP installation you want to repair from the list and press R to start the repair.
6. Setup will copy the necessary files to the hard drive and reboot.
Do not press any key to boot from CD when the message appears.
Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.
2. No if you do arepair install as above
3. uninstall and reinstall the drivers if 1. doesn't cur it.
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