Its FTP - if you go here: click here you should be able to download it for him.
If you friend still has any system restore points prior to these problems it may be easiest to try these first.
Surface Pro 5 News - release date, UK price, features, specs
Gear VR vs. Daydream: Which delivers the best VR experience?
iPad Pro 12.9 vs Surface Pro 5
Synology invites you to visit them at Insomnia on 26th – 29th August. Book your tickets now and visit Synology.