"Windows support" scam - advice please

  tolly2 20:35 20 Feb 11
Locked

Hi,

my brother-in-law has fallen victim to a telephone scam where someone called randomly and told him his computer was being monitored and it was full of viruses. He fell for it and allowed remote access to his computer to these scum.

Does anyone have any advice as to how much damage could have been done before he disconnected from the net.

What steps should I take to get him back up and running?
He has cancelled all his debit/credit cards and hasn't reconnected to the internet since.

I believe he has Norton Internet Security running.

Thanks......

big tolly

  Fruit Bat /\0/\ 20:45 20 Feb 11

Scan with Norton

Scan with Malwarebytes free click here

Disable remote acess operating system?

XP To disable Remote Assistance or Remote Desktop, follow these steps:

1. Right-click on My Computer
2. Select Properties
3. Click on the Remote tab
4. Untick the boxes

  tolly2 20:55 20 Feb 11

Thanks fruit bat

It's Windows 7, so is it in the same place?

  Fruit Bat /\0/\ 21:03 20 Feb 11
  tolly2 21:17 20 Feb 11

Fruit bat

you are a star as always

Many thanks

  gazzaho 00:15 21 Feb 11

It might be a good idea to change all passwords for internet sites, especially ones for web mail and on line shopping, I myself would change all passwords in general.

If someone accessed his computer remotely there is a possibility that passwords and other personal information stored in files have been perused or downloaded.

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