windows security update CD

  p chelp 17:16 04 Apr 04

I cannot get my Cd to run.
I have Windows 98, when I get to the 'File Download' window, the 'Open' button is in a red outlined and inoperative, similarly the 'Yes' button in the 'Security Warning' window. I caanot get into the Microsoft free help service because it will not accept my Product ID, which is an OEM number.
Anybody any ideas how to get out of this problem?

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