Have you checked the box is ticked in Turn Windows Features on or off.
Control panel - programs- programs and features and select Turn Windows Features on or off on the left side. Scroll down to media features and click on the + sign.
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Synology invite you to their launch event on 16th September 2015. See the unveiling of the new DSM and products live, plus a chance to win a populated NAS! Tickets are free and available now. Click HERE for more details