Windows live mail has disappeared

  pegangray 12:08 06 Mar 10
Locked

For some reason (unknown) when I click on the icon for Windows Live Mail I just get a white screen and no messages at all. Any ideas on what I could do to correct this fault please? I am running Windows 7 with Quad Intel Processor and two Gb Ram every thing else is working well. I have switched to Windows live hotmail for the time being but I need to get back the folders from the original live mail.

  chub_tor 12:44 06 Mar 10

Try repairing it click here

  pegangray 16:36 06 Mar 10

I have tried the repair method but with win 7 I could not get the repair function to show up on the uninstall page. I am afraid that I can't see any way out of this mess at the moment.

  Sea Urchin 17:05 06 Mar 10

Have you tried rebooting the PC since this happened?

  chub_tor 17:13 06 Mar 10

If repair isn't listed then why not uninstall it and re-install it?

  pegangray 09:06 07 Mar 10

Yes I have re-booted several times just returns to white screen.

If I uninstall it I shall lose all my mail folders?

  birdface 09:15 07 Mar 10

Try typing this into your address bar.

home.Live.com/

Then you could save it to favorites or whatever.

  Sea Urchin 12:17 07 Mar 10

Windows Live Mail is not the same as Windows Live Hotmail

  Sea Urchin 12:28 07 Mar 10

"If I uninstall it I shall lose all my mail folders?"

No, because your message store is held in

C:\Documents and Settings\YourUserName\Local Settings\Application Data\Microsoft\Windows Live Mail

Check it is there before you reinstall - but I agree that reinstallalation is probably the best bet.

One other thing you could try - navigate to C:/ Program Files/Windows Live/Mail. Highlight Mail and in the right-hand pane scroll down to wlmail.exe

If you double click that does WLM open? If not then definitely a reinstall is on the cards.

  birdface 12:41 07 Mar 10

Thanks for that.
Tried it this morning and it worked fine for me.

Not sure why it change to Hotmail.

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