Windows Keeps Crashing (Blue Screen of Death)

  miamimarlins 12:48 PM 05 Dec 11
Locked

I Bought a Used Pc (dell optiplex) about 6 months ago, ever since I bought it it keeps crashing once and a while, maybe once every couple of days, sometimes once every day, and its very annoying when it happens and your in the middle of doing something important. I did have a problem about a week ago in relation to the ialmdd5.DLL file, I thought I removed the Intel Graphics Accelerator Drivers for Windows (in add/remove programs)But im still getting problems....and its just not that file, its a couple of other files giving me problems, (please look below for the BSOD report, Look forward to any replies, thank you.

Dump File : Mini120511-01.dmp Crash Time : 05/12/2011 01:00:44 Bug Check String : UNEXPECTEDKERNELMODE_TRAP Bug Check Code : 0x1000007f Parameter 1 : 0x00000008 Parameter 2 : 0x80042000 Parameter 3 : 0x00000000 Parameter 4 : 0x00000000 Caused By Driver : hal.dll Caused By Address : hal.dll+294f File Description : Hardware Abstraction Layer DLL Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 5.1.2600.5512 (xpsp.080413-2111) Processor : 32-bit Crash Address : ntoskrnl.exe+119b4 Stack Address 1 : ntoskrnl.exe+9956 Stack Address 2 : hal.dll+294f Stack Address 3 : ntoskrnl.exe+9956 Computer Name : Full Path : C:\WINDOWS\Minidump\Mini120511-01.dmp Processors Count : 1 Major Version : 15 Minor Version : 2600

Dump File Size : 90,112

Dump File : Mini092904-03.dmp Crash Time : 05/12/2011 00:21:14 Bug Check String : THREADSTUCKINDEVICEDRIVER Bug Check Code : 0x000000ea Parameter 1 : 0x85eaacd8 Parameter 2 : 0x862e2f60 Parameter 3 : 0x85d35d58 Parameter 4 : 0x00000001 Caused By Driver : ialmdd5.DLL Caused By Address : ialmdd5.DLL+39ce8 File Description : DirectDraw(R) Driver for Intel(R) Graphics Technology Product Name : Intel Graphics Accelerator Drivers for Windows NT(R) Company : Intel Corporation File Version : 6.14.10.3762 Processor : 32-bit Crash Address : ialmdd5.DLL+1b43d Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\WINDOWS\Minidump\Mini092904-03.dmp Processors Count : 1 Major Version : 15 Minor Version : 2600

Dump File Size : 69,584

Dump File : Mini092904-02.dmp Crash Time : 01/12/2011 11:10:00 Bug Check String : THREADSTUCKINDEVICEDRIVER Bug Check Code : 0x000000ea Parameter 1 : 0x85b5b020 Parameter 2 : 0x85eba4d0 Parameter 3 : 0x85f15620 Parameter 4 : 0x00000001 Caused By Driver : ialmdd5.DLL Caused By Address : ialmdd5.DLL+39ce8 File Description : DirectDraw(R) Driver for Intel(R) Graphics Technology Product Name : Intel Graphics Accelerator Drivers for Windows NT(R) Company : Intel Corporation File Version : 6.14.10.3762 Processor : 32-bit Crash Address : ialmdd5.DLL+1b43d Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\WINDOWS\Minidump\Mini092904-02.dmp Processors Count : 1 Major Version : 15 Minor Version : 2600

Dump File Size : 69,584

Dump File : Mini112911-01.dmp Crash Time : 29/11/2011 12:32:18 Bug Check String : SYSTEMTHREADEXCEPTIONNOTHANDLED Bug Check Code : 0x1000007e Parameter 1 : 0xc0000005 Parameter 2 : 0xedd90021 Parameter 3 : 0xee285be4 Parameter 4 : 0xee2858e0 Caused By Driver : kmixer.sys Caused By Address : kmixer.sys+21021 File Description : Kernel Mode Audio Mixer Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 5.1.2600.5512 (xpsp.080413-2108) Processor : 32-bit Crash Address : kmixer.sys+21021 Stack Address 1 : kmixer.sys+1330a Stack Address 2 : kmixer.sys+1e9d Stack Address 3 : kmixer.sys+22a7 Computer Name : Full Path : C:\WINDOWS\Minidump\Mini112911-01.dmp Processors Count : 1 Major Version : 15 Minor Version : 2600

Dump File Size : 90,112

Dump File : Mini092904-04.dmp Crash Time : 29/09/2004 00:00:20 Bug Check String : KERNELMODEEXCEPTIONNOTHANDLED Bug Check Code : 0x1000008e Parameter 1 : 0xc0000005 Parameter 2 : 0x804e9d98 Parameter 3 : 0xeea3db18 Parameter 4 : 0x00000000 Caused By Driver : win32k.sys Caused By Address : win32k.sys+addf1 File Description : Multi-User Win32 Driver Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 5.1.2600.6090 (xpspsp3qfe.110303-1622) Processor : 32-bit Crash Address : ntoskrnl.exe+12d98 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\WINDOWS\Minidump\Mini092904-04.dmp Processors Count : 1 Major Version : 15 Minor Version : 2600

Dump File Size : 90,112

  Fruit Bat /\0/\ 13:41 PM 05 Dec 11

STOP 0x000000EA, THREADSTUCKINDEVICEDRIVER This problem occurs because your computer has an Nvidia video card installed that uses the Nv4.sys video driver.

To see if your system is using one of these drivers use the following procedure:

  1. Open Device Manager.
  2. Under the Display Adapters icon, click to highlight the display adapter, right-click it, and then click Properties.
  3. Under the Driver tab, press the Driver Details button to view the driver names.
  4. If you have multiple display adapters, repeat these steps for each adapter.

To resolve this problem, obtain an updated driver by contacting your video card manufacturer, or visit the following Nvidia Web site: http://www.nvidia.com

0x1000007e and 0x1000008e are caused by the Audio driver, so again in device manager, update this driver

0x1000007f is a harder one and may be down to a hardware fault such as failing memory however it can be caused by a virus so run an uptodate virus checker and also can be caused by bad drivers so it may well go away when you have updated the other two drivers.

  miamimarlins 14:57 PM 05 Dec 11

I will go ahead and try what you advise, and will update you, Thank you

  miamimarlins 23:06 PM 05 Dec 11

Okay, Iv updated the Intel Driver, Did a FULL virus search, (did find 8 Bugs/Virus) And now im about to Update the Audio driver, however, there are 6 different drivers, when I right click on the ''sound,video and game controllers'' it doesnt give me an option to update the driver, only on the 6 drivers below

Audio Codecs

Legacy Audio Driver

Legacy video capture Device

Media Control device

SoundMax Intergrated Digital Audio

Video Codecs

It does give me the option to update the drivers if I individually Click on any of those drivers, so what what should I update?

  Fruit Bat /\0/\ 23:34 PM 05 Dec 11

use siw to find exactly what audio card / chip you have and download the driver from the makers website.

  onthelimit1 09:06 AM 06 Dec 11

If you get any more BSOD that are difficult to interpret, Bluescreenview (free) from here gives a decode that's much easier to understand.

  miamimarlins 11:23 AM 10 Dec 11

Thanks for you answers, I downloaded Drivermax, it says I have 16 updates that are needed, one of them was a USB human interface, after I updated that driver using their program my mouse froze and I had to system restore using my keyboard, thank God it worked. But now I still have 16 updates but Im afraid now becuase even If I leave the USB update alone maybe the other updates might screw up my pc, there is a sound udate, but im afrid that if I update that driver my sound might go off, ill wait for your advise first before making any other updates,

  onthelimit1 11:39 AM 10 Dec 11

For any of these updates, you can always roll back the installation. Personally, I don't update drivers for items that are working OK. try running the programme I suggested to determine which driver is causing the problem.

  miamimarlins 16:42 PM 10 Dec 11

Well all my systems seem to work fine, its just alot of the drivers are currupt, my pc just crash about 20 min, this time the report says ntoskrnl.exe driver was to blame, How do I roll back the driver using Driver max, if need be..

thanks for your help, getting frustrated, dont want to re-insatll windows because I have a ton of important stuff saved on my pc.

  onthelimit1 17:09 PM 10 Dec 11

' I have a ton of important stuff saved on my pc.'

Exactly why a backup should be kept then a reinstall is not a problem. I doubt your drivers are corrupt - drivermax will just advise those that are out of date.

have you tried Bluescreenview yet?

You can roll back the driver through Device Manager (ie, through Windows not drivermax).

  Fruit Bat /\0/\ 17:11 PM 10 Dec 11

operating system? XP Vista or W7?

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