Error Message: Windows Could Not Upgrade the File %1 from %2 %1: %2
This article was previously published under Q283069
After you install a new program or update an existing program and then restart your computer, your computer may stop responding (hang), and you may receive the following error message:
Windows could not upgrade the file %1 from %2 %1: %2
Your computer may or may not continue to start after this error message.
This issue can occur if the Wininit.ini file is not processed correctly.
To resolve this issue, rename the Wininit.ini file:
1. Click Start, point to Search, and then click Files or Folders.
2. In the Named box, type wininit.ini.
3. In the Look in box, click Local Hard Drives.
4. Click Search Now.
5. Right-click the Wininit.ini file in the list of found items, and then click Rename.
6. Type Wininit.old, and then press ENTER.
7. Close the Search Results window.
8. Restart your computer.
9. Reinstall your program or update.
If these steps do not resolve this issue, use System Restore to restore your computer to an earlier time. For additional information about how to use System Restore, click the following article number to view the article in the Microsoft Knowledge Base:
267951 Description of the System Restore Utility in Windows Millennium Edition
If you cannot start your Windows Millennium Edition-based computer even in Safe mode, you may be able to temporarily change the Windows operating system from Explorer.exe to Progman.exe and start System Restore from a command prompt.
For additional information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
279736 How to Start the System Restore Tool from a Command Prompt
If you cannot restore your computer to an earlier time with System Restore, disable and then enable on System Restore to purge all the previous restore points.
For additional information about how to enable and disable System Restore, click the following article number to view the article in the Microsoft Knowledge Base:
264887 How to Enable and Disable System Restore
If you receive this error message after you run the Live Update feature of Norton System Works 2000, see the following Microsoft Knowledge Base article:
290664 Norton System Works 2000 Is Not Compatible with Windows Millennium Edition
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.