Windows 98 help.

  Rufus Tanner 20:14 16 Jan 05

A colleague(again) who isn't very PC literate has the following problem:
Windows 98 will not boot up fully & the following error messages appear.

Unable to determine the location of the config files......he can only OK this.

This program has performed an illegal operation.

Explorer caused an invalid page in module
(huge numbers)
Stack dump
(huge numbers)

Any help much appreciated.
Many Thanks.

  Dan the Confused 22:12 16 Jan 05

Do they have Norton AV installed? If so, boot up in safe mode (tap F8 before Windows loads and select from menu that appears) and uninstall it. Reboot and install it again.

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