windows 7 validation failure

  rob205 30 Apr 13
Locked

I have had windows 7 for 6months with validation ok, but today it has failed to validate - saying that the key is invalid. Can you help please?

  wizzboy 30 Apr 13

rob 205 send me an email

  lotvic 30 Apr 13

More details are needed before suitable advice can be offered. Was a reason given with the message that it was 'invalid'?

Is your W7:

OEM pre-installed and activated on pc with a sticker on the laptop/pc case

OEM bought separately and installed by yourself with the key provided

Retail

Student

Acquired by other means and not known if product key has been used before.

Product key bought from Internet sales site selling them 'cheap' and W7 iso file downloaded from a link.

Have you changed any of the Hardware parts inside your pc?

http://windows.microsoft.com/en-gb/windows/help/genuine/what-is-validation?os=win7

  Fruit Bat /\0/\ 30 Apr 13

Phone MS and activate using the number on the COA sticker

  lotvic 30 Apr 13

wizzboy, There is no Private Message facility on this forum. All communication between members would have to be requested through Forum Editor.

It is better to solve problems in the open forum so that all may join in.

  rob205 30 Apr 13

Information says product key used to activate windows in your pc is already in use on another or has been blocked by MS. The laptop is an IBM T60 bought used (so already installed) but has worked fine till now. Is this enough info?

  lotvic 30 Apr 13

I think that the T60 came with XP pro and not W7

Is there a sticker underneath with the COA and a product key on? And what operating system does it say on the sticker?

Is where you bought it from still in business and selling pcs?

It's possible that the validation failure is a mistake and can be sorted out.

Probably best to contact MS, if you ring them don't go through the menu just stay quiet and don't press any buttons - I'm told you will then get a human to talk to.

  rob205 30 Apr 13

The sticker does say XPpro but it came with Windows 7 installed. I am trying to contact the business I bought it off which is still trading but awaiting a response.

  mart7 30 Apr 13

slightly off topic but what are you actually doing to cause windows to not validate your key?

Ive never been asked to validate my windows 7?

  lotvic 30 Apr 13

You could download to your laptop and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. download and start the Utility. When the utility completes its run, click the "Copy" button and then paste it into Notepad.

You will then have all the info you need for yourself about your W7 op sys except the full product key - you would have to use a separate keyfinder for that like the free SIW or MagicalJellyBean keyfinder.

For an example (someone else's report) read 4th post down on social.microsoft.com/Forums/en-US/genuinewindows7/thread/

  rob205 01 May 13

Hi Lotvic Ive done the diagnostic report - but it doesn't mean anything to me - as follows - any clues? Thanks

Diagnostic Report (1.9.0027.0): Windows Validation Data-->

Validation Code: 50 Cached Online Validation Code: 0xc004c4a2 Windows Product Key: --JMPJ4-6JM44-62CV9 Windows Product Key Hash: tN9TRJ8b0sErEKwJoT3V2SBFAvY= Windows Product ID: 00371-OEM-9305882-69710 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {4B46E550-0AEC-4E7F-BCA2-3C6BF9AED61A}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.130318-1533 TTS Error: Validation Diagnostic: Resolution Status: N/A

Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002

Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data--> Office Status: 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010025D1FF3-229-80041010025D1FF3-230-1025D1FF3-517-80040154025D1FF3-237-80040154025D1FF3-238-2025D1FF3-244-80070002_025D1FF3-258-3

Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data--> Office Details: {4B46E550-0AEC-4E7F-BCA2-3C6BF9AED61A}1.9.0027.06.1.7601.2.00010100.1.0.048x32----62CV900371-OEM-9305882-697108S-1-5-21-2256999281-1410577480-3294040993LENOVO19524MGLENOVO79ETE5WW (2.25 )20090827000000.000000+00048823207018400FE08090409GMT Standard Time(GMT+00:00)03LENOVOTP-79 100100Microsoft Office Enterprise 2007121F8691848C1D586G+SvxVK0cLoNaFcJxP+C4ARoBdQ=89388-707-0825067-6512314

Spsys.log Content: 0x80070002

Licensing Data--> Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEMCOASLP channel Activation ID: da22eadd-46dc-4056-a287-f5041c852470 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00186-058-869710-02-2057-7600.0000-2762012 Installation ID: 007985822631080750383045526333623550018350852240304744 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

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