Win98 Support

  BarryKeith 10:17 18 May 03

Here is an item that should be of interest to many people, I have copied it from PCBUILD - Personal Computer Hardware discussion List
[email protected]> which is a freesubscription helpline similar to this one but based in the USA. I don't think the originator will mind a larger audience reading it.

Date: Sat, 17 May 2003 18:01:29 +1200

Reply-To: PCBUILD - Personal Computer Hardware discussion List

[email protected]>

Sender: PCBUILD - Personal Computer Hardware discussion List

[email protected]>

From: Ian [email protected]>

Subject: Windows 98 Support - check this out!

Content-Type: text/plain; charset="Windows-1252"

I feel rather honored - I've just had a reply from Microsoft :--))

Yes, a genuine, direct-to-me reply from a real Microsoft person - wow.

The subject matter is even more wow. This is in response to my request for
clarification about the exact date of the withdrawal of W98 support. The
wording between the quote marks is verbatim.

"Microsoft will offer paid incident support on Windows 98/98 SE through
January 16, 2004. Windows 98/98 SE downloads for existing security issues
will continue to be obtainable through normal assisted support channels at
no charge during this time. Customers can request Windows 98/98 SE fixes for
new security issues and these requests will be reviewed. Fixes for any new
security issues can be specifically requested through normal assisted
support channels. Web-based self-help support will be available for at
least one year after assisted support has concluded. Mainstream support for
Windows 98/98 SE ended on June 30th 2002, and no-charge incident support and
extended hotfix support ends on June 30th 2003"

Ok, all you semanticists and translators of gobbledeygook - have I misread
it or does this indeed mean that the normal W98 support we're all used to,
(patches, fixes, security updates etc) will be available until January 16,

Read it slowly. It seems to say: Paid support until January 16, 2004.
Assisted support to the same date. Web-based self help support for a year
after that.

Yes? No? Or what?

Ian Porter
Computer Guys Inc.
New Zealand
[email protected]

  recap 10:32 18 May 03

"It seems to say: Paid support until January 16, 2004. Assisted support to the same date. Web-based self help support for a year after that"

The way it is worded, it does appear to give support, whether it be by payment or not.

  Forum Editor 10:44 18 May 03

Win 98/98SE entered the extended support phase in June of last year. This means:

1. Licenses are only available in the System Builder channel and through downgrade rights available in Volume Licensing programs.

2. In addition to Premier Support, paid incident support, paid hotfix support, and online self-help support information will be available.

UNTIL - 16th Januray 2004 when the O/S enters the non-supported phase of its life cycle. This means:

1. Licenses will continue to be available in the System Builder channel and through downgrade rights available in Volume Licensing programs.

2. Online self-help support information will continue to be available.

UNTIL - January 16th 2005 when Win98 reaches the end of its life cycle as far as Microsoft is concerned.

In contrast to that, WinXP Pro (not home) will continue in the extended support phase until 31st December 2008, and reaches the end of its life cycle on 31st December 2009. This is indicative of the new Microsoft life-cycle support policy, which increases the support periods available on its products.

  VicBrock 11:11 18 May 03

I have a Win98 SE. All applications run well and at speed but booting-up is very slow and sometimes I get hang-ups at various stages. All I can do then is to restart with the usual warning messages, this usually does the trick. Any advice? Incidently I have tried all methods of cleaning-up, including Norton.

  BarryKeith 11:22 18 May 03

This is because of the method used when starting all the background programs, some of which have icons in the system tray. Windows attempts to start them all at once and does not have a particular sequence for starting them, so you will see variations in the start-up time, and the occasional hang-up because the computer runs out of resources (Usually insufficient memory, causing a "bottleneck".). The only answer to this is to reduce the number of background programs that are launched at start-up and start them when you require them so that the system is not overloaded.

  GANDALF <|:-)> 11:45 18 May 03

There will be many independent sites, as there are now, continuing with W98 support for eons to come. To be truthful those who have W98 should need little support now as all the 'bugs' are fixed or treatable. Failing that there is always this site ;-)))


  Mango Grummit 11:59 18 May 03

GANDALF <|:-)> is correct. There will always be support, if needed, from somewhere.

My neighbour's Austin A30 that still works well every day despite no manufactuer's support for several decades.

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