jessej 14:40 17 Mar 06

My daughter's laptop came with ETrust installed, it is now reporting 7 instances of Win32/Swizzer.exe but is unable to cure the problem, the message comes up 'cure failed'. Ad-Aware; SpyBot; Trend Micro Housecall can'e find them and Symantec doesn't list a removal tool for it. I have also tried to find them using Search and Regedit, again no signs of them. So has ETrust got it wrong or are they hidden up so successfully that none of the usual programmes can find them?
I have also tried online scans drom Symantec and Panda, neither found them, it appears that only ETrust can.
Any help/advice very much appreciated.

  Fruit Bat /\0/\ 15:06 17 Mar 06

You also need to dump your TIF files, cookies, %TEMP% files, recycle bin.

Go here:

click here

and download SwatIt, it's free, (was when I used it...), and it works.

Now, if it gave you a file name, like, "Downloader.Swizzer.whatever"

shut down and come back in Safe Mode, and run 'search files and Folders, and if it's there, delete it. Run your AV in Safe Mode, and run SpyBot and Adaware in Safe Mode. If you don't have them, do this:


Download and Read the SpyBot tutorial here:

click here

Download it, Unzip the program, and immediately check for updates, install the updates and then do the scan.

Let it fix everything marked in red. Reboot but not with restart, shut it down for two full minutes.

To add an item to your Ignore List click on the little + sign next to the item and left click it to highlight it, then right click it and a menu appears, select the function you want.

When you are done reboot again same way. Two full minutes shut down is best.

Tea Time discussed by designer here:

click here

Also, go to the update page. Notice 3 icons across the top. Between "Search For Updates" and "Download Updates" there is an icon for the download mirror location. After you click on search for updates, the one in the middle will change. If it doesn't say "Spybot.US by USA" click on the dropbox arrows and click on Rootboxen, and use only that one. If you got a "checksum error" trying to download --that's why.


Download AdAware from click here

check for updates at "webupdate".

I use these settings (green check)

From main window click "Start" then make sure " Activate in-depth scan" has a green check next to it.

Put a black dot nest to "Use custom scanning options and click Customize" next to it, then green check these options:
"Scan within archives" ,"Scan active processes", "Scan registry",
"Deep scan registry" ,"Scan my IE Favorites for banned URL"
"Scan my host-files"

At the top of the STATUS page notice the Tweak (gear) icon. Click on it.

The first setting is Scanning Engine. Click on the little plus sign next to it, and in the drop-down green check "Unload recognized processes during scanning", and include basic Ad-Aware settings in log file. Next click on the + next to "Cleaning Engine" and in the drop-down green check "Let windows remove files in use at next reboot" and Delete quarantine objects after restoring

Click "proceed", that will save those settings.

Click "Scan"

When the scan finishes, mark everything for removal and delete it. Right-click the window and choose "select all" from the drop down menu, press next and then yes to the prompt: remove all these entries.

However, if you have certain programs running that will give a false indicator of a browser hijack attempt, such as Script Sentry, which places a monitoring function in the registry and looks like a browser hijacker but is not, then you may want to add that to the ignore list because you want to keep it there to do its job. To add an item to the ignore list, put the a cursor on the file it reveals and left click it to highlight it, then right click it and a menu appears. Click on ignore list.

Shut down, two minute shut down is best, and let Adaware run on reboot if it indicates.

Here's a downloading tip, I do this:

That should keep you busy for an hour or so.

After SWATIT and running AV, Adaware and Spybot in Safe Mode, you come up clean, then that should be it. Re-enable yours system restore, set a check point if it didn't automatically do it for you.

If you feel a HiJackLog would be a help, download it here:

click here

and post it on this site or post it here:

click here

  jessej 15:43 18 Mar 06

Hi Fruitbat, thanks for your reply.
Done all you suggested, no infectios were found by AdAware; SpyBot or SwatIt but eTrust is still giving out warnings about Swizzor. So installed and ran HijackThis, log copied follows in next post (too many characters)

Logfile of HijackThis v1.99.1
Scan saved at 15:20:38, on 18/03/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

  jessej 15:47 18 Mar 06

Running processes:
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Home Cinema\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\AOL\1137423760\ee\AOLSoftware.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\MMDiag.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0\CalCheck.exe
c:\program files\common files\aol\1137423760\ee\services\antiSpywareApp\ver2_0_25_1\AOLSP Scheduler.exe
c:\program files\common files\aol\1137423760\ee\aolsoftware.exe
C:\Program Files\AOL\Broadband CheckUp\bin\mpbtn.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\Documents and Settings\Valerie Lewis\Desktop\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = click here
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = click here*click here
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = click here
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = click here*click here
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = click here
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {54D8A9C1-6CEF-B3B3-492A-7E7B989331B7} - C:\DOCUME~1\VALERI~1\APPLIC~1\eqwindow\SUPPORT CURB.exe
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\Home Cinema\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [MimBoot] C:\Program Files\Musicmatch\Musicmatch Jukebox\mimboot.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

  jessej 15:49 18 Mar 06

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1137423760\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [HeartDateMathBarb] C:\Documents and Settings\All Users\Application Data\Cash Name Heart Date\nounheck.exe
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Labtec\Mouse\2.1\moffice.exe
O4 - HKLM\..\Run: [PE2CKFNT SE] C:\Program Files\Ulead Systems\Ulead Photo Express 2 SE\ChkFont.exe
O4 - HKCU\..\Run: [Amok glue] C:\DOCUME~1\VALERI~1\APPLIC~1\PHONEO~1\Start platform.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: AOL Broadband Check-Up.lnk = C:\Program Files\AOL\Broadband CheckUp\bin\matcli.exe
O4 - Global Startup: Photo Express Calendar Checker SE.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 2 SE\CalCheck.exe
O4 - Global Startup: Ulead Photo Express Calendar Checker.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0\CalCheck.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Medion-UK - {2F71AB31-8538-4EC4-973C-4B956DA6FDB0} - click here (file missing) (HKCU)
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O15 - Trusted Zone: *
O15 - Trusted Zone: * (HKLM)
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - click here
O17 - HKLM\System\CCS\Services\Tcpip\..\{2887EDAA-C83C-4FB2-86C1-2232F79FC2FF}: NameServer =
O17 - HKLM\System\CS1\Services\Tcpip\..\{2887EDAA-C83C-4FB2-86C1-2232F79FC2FF}: NameServer =
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui -

  jessej 15:52 18 Mar 06

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Hope you can follw this, having to be split up like this.

  Fruit Bat /\0/\ 16:37 18 Mar 06

Obviously an "Aldi special" :0) same as mine

No sign of swizzer or any other problems that I can see in log file.

But if you what a second opinion from the real experts post the log at click here as I suggested at the end of my previous post.

  jessej 08:25 19 Mar 06

Thanks again for your help Fruitbat. Nearly right, except that it came from Woolies, it is a Medion the same as Aldi was selling.
The log has been posted on an experts site so, hopefully, they will come up with the answer.
Thanks again.

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