Why is it quicker to use AOL dialup than NTL BB?

  pj123 16:30 26 Jan 03
Locked

I have just been connected to NTL broadband at 600k but I am finding that my AOL dialup is far quicker and less prone to crashes than NTL BB??

I am now having second thoughts about broadband. especially as it takes at least 27 minutes to get through to the bb helpdesk and then they don't know the answer>
their latest response is that no one will be available to answer questions until after 0900 tomorrow morning Monday 27/01.

  Confab 16:41 26 Jan 03

Well your 600k BB should be noticeably quicker than your dial-up connection. It can't be too much trouble to wait until tomorrow can it? It's probably in NTL maintenance issue which will be resolved in a day or two. I find with My BB provider that it will periodically do some work which affects my connection speed or my ability to pick up mails - It's very annoying, I know, but it seems to be par for the course.

Amber

  pj123 17:19 26 Jan 03

Thanks for your response.

I am quite prepared to wait until tommorrow.

I am prepared to give it a months trial, as I have to give my dialup ISP a months notice to cancel.

But at the moment my dialup seems to be much faster and with less crashes and errors.

  Diemmess 17:41 26 Jan 03

A plug for Aol, I use it happily but so far have no chance of Broadband. ......... Aol are pushing various offers for those who can connect, and I assume that you have previously used Aol.

Yes Yes - I know there is a savage tribe out there which will have none of it, but speak as you find, I have even have friends and family (a few) who feel like me about a service which is robust and fair, but just different from the pile!

  The Phantom Menace 18:07 26 Jan 03

pj123
i don't think a BB connection can cause your PC to crash. you must have a hardware/software/conflict problem with your PC, it could be your AOL connection conflicting with your NTL connection. are you sure you have disabled your dial-up when you are using you BB connection?

  Andsome 18:16 26 Jan 03

Your dial up account in Tools/Accounts, should have been removed. I also had conflicts until I removed it.

  jazzypop 18:16 26 Jan 03

Uninstall AOL completely, then reinstall NTL - or better, install it manually. click here - this guy really knows his cable broadband.

  Legolas 19:47 26 Jan 03

pj123 Is the NTL BB contract not for 12 months If you cancel do you not have to pay for the year IU had NTL BB and I know when I cancelled a couple of months early I had to pay anyway. Has it changed?

  Legolas 19:47 26 Jan 03

pj123 Is the NTL BB contract not for 12 months If you cancel do you not have to pay for the year I had NTL BB and I know when I cancelled a couple of months early I had to pay anyway. Has it changed?

  Legolas 19:48 26 Jan 03

Sorry for the double post

  graham 20:08 26 Jan 03

and just signed up for their b/b. I have two seven days cooling off periods, once after signing up and once after receiving the kit. Don't know if this applies after it's up and running.

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