Why am I getting an "Exception of type 'System.OutOfMemoryException' was thrown" message?

  Sonya 03 Feb 13
Locked

On Friday I installed new security software (BT NetProtect Plus) & all seemed to be fine. So yesterday I started to run a full scan but was called away for about 30 minutes. When I came back I had to press the power button to take me back to the desktop but found that the scan had stopped & the whole thing was totally unresponsive. The only way I could get it to switch off was with the power button. When I started my laptop again a “Startup repair” was recommended, after which I got this message: Exception of type ‘System.OutOfMemoryException’ was thrown Now every time I start my laptop its unresponsive for a good few minutes after reaching the desktop & then I get this same message. After that it seems ok. Can anyone tell me why I am getting this message & if there is anything I can do to stop it. Any help would be gratefully received. Son

  Jollyjohn 03 Feb 13

If you uninstall BT NetProtect does the problem still occur?

Make, model and specifications of the laptop would be useful.

  Sonya 03 Feb 13

Thanks for your reply. I have uninstalled Bt NetProtect but am still getting this message.

The laptop is a Sony VAIO VPCEB3E1E. Operating System: Windows 7 Home Premium (64-bit) Processor: Intel® Pentium® CPU P6100 @ 2.00GHz 2.00GHz Installed memory (RAM): 4.00GB (3.86 GB usable)

Sonya

  Woolwell 03 Feb 13

Try a system restore to a point before the installation of the BT software.

  Sonya 03 Feb 13

I tried using System Restore but there was only one Restore Point (even when I checked the box to show more points) which was after the installation of the BT software & so am still getting the same message.

  Woolwell 03 Feb 13

Surprised by the lack of points. Sorry but I'm stuck.

  Sonya 04 Feb 13

As an alternative to System Restore, what about if I restore the laptop to its factory settings (using "VAIO Care Rescue"). Do you think this would solve the problem? Perhaps this sounds a bit extreme but I've only had it 18 months & haven't created that many files on it as I only really use it to go on the internet (never for work). Thanks once again. Sonya

  Jollyjohn 04 Feb 13

Morning.

Yes restoring to factory settings should sort the issue. Save any documents etc. to a usb stick. You can also save your favourites to the stick and if you have any e-mail contacts, the best way to save these is to export them to the usb stick, as .csv ( comma separated values ) then they can easily be imported once the laptop is working again.

Note also W7 will spend a while downloading and installing updates and you may have to re install your antivirus software. The whole process will take best part of a day to complete but you don't need to be sat in front of it all that time.

  Sonya 04 Feb 13

I'll give it a go. Thanks for the advice.

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