WHSmithnet Internet Service

  Morgan 11:14 10 Jul 03
Locked

On the 19/6 I received an email from WHSmithnet to say that I needed to download & upgrade their software from click here to continue using this service. It took a few hours of trying but eventually it worked and everything seemed to be working ok until Monday. Although I can receive emails and log on to the internet, I cannot send emails and keep getting the following error message:

The host 'mailhost.whsmithnet.co.uk' could not be found. Please verify that you have entered the server name correctly. Account: 'myname', Server: 'mailhost.whsmithnet.co.uk', Protocol: SMTP, Port:25, Secure(SSL): No, Socket Error:11004, Error Number: Ox800CCC0D

I have tried phoning the technical, upgrade & customer support lines for 3 days but they are constantly engaged.

I received another email on 30/6 informing me that Affinity were no longer trading and that my account would be transfered to Breathe by going to click here. I'm sure that this was what I had already done on 19/6, but decided to download again. However, I get the following error message when I try to do so:

WinZip Self-Extractor

Can't create output file: c:\programfiles\Visp|RyDial.dll

Obviously, I need to get through to their technical supoport line, but I can't understand how I am able go online using WHSmithnet but can't send emails.

Has anyone else been having any problems with either WHSmithnet or Breathe?

  graham√ 11:23 10 Jul 03

Contact details for 'Breathe' click here

  Morgan 11:48 10 Jul 03

That's very helpful as WHSmithnet do not provide email support. I will also try calling the Breathe customer support line.

Thanks again.

  seedie 16:15 10 Jul 03

I'm a whs user too.

The thing to do is put the new dialup number in the whs setup box and use that.

Mail me off list for it.

CD

  Morgan 16:45 10 Jul 03

Thanks very much. I've just sent you an email.

The email I received on 30/6 says 'If you have already upgraded your service over the last 7 days you will not need to do it again'. I did it 3 weeks ago so do I need to do it again? It's not clear.

I still can't get through on any of the support or tech lines - either engaged or no answer - it's appalling service. I'm prepared to pay 50p per minute if only they would speak to me!

No answer to any of my emails either!

  Morgan 10:03 11 Jul 03

I eventually got through on one of the support lines this morning - apparently there is a general problem with Breathe & WHSmithnet at the moment, so if you know anyone who uses these ISPs, please let them know! They're hoing to resolve it today.

Thanks for your help.

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