What is wrong with my screen hp envy

  JoanneMcphillips 02:26 01 Mar 15

My lap top is new had only used it a couple of times then part of the screen went hazy the whole screen does work but about one third is fuzzy with lines running down. See pics click here trying a complete reset to see if it was a dodgy update.

Any and all help please


  Jollyjohn 08:48 01 Mar 15

Take it back, under warranty, screen failure.

Make a system image to an external hard drive and delete all personal info as you should get a new laptop as a straight swap for the failed one.

  Fruit Bat /\0/\ 10:26 01 Mar 15

Its new, take it back!!

Screen failure or bad connection on the screen ribbon cable.

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