What happened to the laptop

  Davoli73 13 Aug 12
Locked

My step daughter got a laptop from Currys for Xmas 2011, the screen has now go black.

It looks like it is impact damage but she swears she didn't drop it. The screen or surrounding area isn't damaged at all.

The screen is mostly black with a limited amount of text still in view. There are also multi-coloured lines running across the screen.

Just want to know what happened and if warranty will still cover it.

  Nontek 13 Aug 12

If the machine was bought in or near December last year, then it would still be in Warranty.

However, unless there are any physical signs of damage I would guess that you could believe your daughter.

Can you read any of the text and if so what does it say?

What exactly happens after start-up?

  Jollyjohn 13 Aug 12

Try plugging in an external monitor and boot up. If display on external monitor then it is the screen and should still be under warranty.

If no display then it is a graphics card issue, still under warranty, but take a backup / copy of the hard drive before arranging repair.

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