What happened to the laptop

  Davoli73 08:58 AM 13 Aug 12
Locked

My step daughter got a laptop from Currys for Xmas 2011, the screen has now go black.

It looks like it is impact damage but she swears she didn't drop it. The screen or surrounding area isn't damaged at all.

The screen is mostly black with a limited amount of text still in view. There are also multi-coloured lines running across the screen.

Just want to know what happened and if warranty will still cover it.

  Nontek 09:14 AM 13 Aug 12

If the machine was bought in or near December last year, then it would still be in Warranty.

However, unless there are any physical signs of damage I would guess that you could believe your daughter.

Can you read any of the text and if so what does it say?

What exactly happens after start-up?

  Jollyjohn 10:12 AM 13 Aug 12

Try plugging in an external monitor and boot up. If display on external monitor then it is the screen and should still be under warranty.

If no display then it is a graphics card issue, still under warranty, but take a backup / copy of the hard drive before arranging repair.

Advertisement

This thread is now locked and can not be replied to.

How to get Windows 10 now: how to download and install Windows 10 even if GWX.exe is missing

1995-2015: How technology has changed the world in 20 years

Nokia rolls out spherical camera for virtual reality apps

7 best iPhone web browser apps: Why Safari for iOS is still a better option than Chrome, Dolphin,…