What does this mean and is it important?

  Rotenone 17:53 06 Mar 07
Locked

I occasionally get the following message on my screen 'The procedure entry point GetProcessImageFieNameW' could not be located in the dynamic link library PSAPI.DLL.What does this mean, is it important and how can I coorect it.

  Gongoozler 18:05 06 Mar 07

See if any of the suggestions here help click here

  VoG II 18:05 06 Mar 07

BT and some NTL or Blueyonder broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL or IST for Blueyonder) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

This relates to the BT ( NTL, Blueyonder) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.

Alternatively,
1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe. for NTL or IST\SmartBridge for Blueyonder)
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system

The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

To disable a start up program click here

Or, if you have Spybot Search and Destroy use their start up control tool.

  Gongoozler 18:07 06 Mar 07

-- or this one relating to IE7.click here

  bennyhillslovechild 18:07 06 Mar 07

I found this information out there in the great google land. The file PSAPI.DLL resides in the Windows\system32 directory. If there is another version of this elsewhere (can be installed by certain applications) it can cause this error. The solution is to search for all instances of this DLL and delete or rename all those that are NOT in the \system32 directory (i'd recommend renaming, as if this causes problems, you can always name it back). Might pay to set a restore point first as well. Just remember to leave the one in the \system32 directory alone!

  bennyhillslovechild 18:08 06 Mar 07

Gah! Sorry to repeat info there VoG and Gongoozler - looks like we al typed over each other

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