I know a guy who works as a Manager for PC World and he told me that they don't necessarily have a clue about everything that they sell...........they are told to act as if they know the intricate details of everything that they sell..........and if a customers is interested in buying a specific product - will they sell it!!!! they will make it out to be the best seller even if it's not.........to me, i would never buy from PC World because after all it belongs to the same group as Dixons and Currys........and their customer service is 'crap'.........once a product has been sold.......then they've done their job............
I bought a well known printer from pcworld but unfortunately it was faulty.On returning it the next day I was told to return it to the manufacturer. I phoned the manu who Quote said " they don`t know where the On button is". However pcworld did change it the following day
The Truro Branch down here in sunny Cornwall have excellent staff. They are friendly and knowledgeable. Even when I bought some software on-line they changed it, even though it was against company policy. Maybe it's because unemployment is very high down here that makes people more diligent in order to hang on to their jobs. It's just the prices I don't like.
This thread is now locked and can not be replied to.