Hi to All, over the past week or so I get a error message when I start my Win Xp PC. The top of the dialogue box says.... Smartbridge alerts motivesSB.exe and error message reads.... The procedure entry point Get Process Image filename W could not be located in the dynamic link library PSAPI.DLL
To the best of my knowledge I have done nothing to my PC other than install IE7 which is running fine. Any Ideas please?
BT and some NTL or Blueyonder broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL or IST for Blueyonder) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"
This relates to the BT ( NTL, Blueyonder) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.
Alternatively, 1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe. for NTL or IST\SmartBridge for Blueyonder) 2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL 3. Reboot the system
The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.
To disable a start up program click here Or, if you have Spybot Search and Destroy use their start up control tool.