It's ok. No question is hopeless. You're finding a solution in the best possible way, here!
As for the laptop, if the laptop is that new, consider using a Restore CD (or something that reverts your laptop to factory condition). You will probably lose any data on the laptop, so save your documents to a removable disk (such as a floppy disk if possible or CD) beforehand.
Before you try that, however, you may wish to go to the View menu of Internet Explorer (assuming it is this you are using), point to Text Size and select Medium. If this doesn't work, go to the Tools menu, and click on Internet Options. In the General tab, click the button Accessibility and untick every box in the window that opens. Click OK, then OK and maybe Refresh. That may solve it without a CD.