I’ve been trying in vain to find a suitable web hosting company with weekend telephone support.
My current ISP package, which I’ve had for years is out of date, only 20Mb web space, and I can’t get through to sales.
I was recommended one. However, I have been put off by their claim of a free domain name supplied with the hosting package, which in their terms and conditions turns out to be theirs, you are just renting it from them.
I’ve recently tried all the London companies on the Internet Service Providers Association web site. I found 3. However, when I tried to access their web sites, one timed out and the other two had security certificate problems. Hardly encouraging.
Heart tells you to use a form every time. Storm doesn’t have telephone support. Fasthosts looked promising but is a case of ‘say no to 0870.’ Strangely enough the person from my network who also suggested heart, suggested I looked at the ‘say no to 0870’ web site. A spinoff from this was noticing a moneysavingsexpert.com site with advice about saving money using 0870. So this makes Fasthosts a bit more of a possibility.
However, zenwebhosting.com, which I turned down because of problems buying SSL, is back as a possibility, as it seems I don’t need SSL if I’m using paypal. They are using 0845 numbers, which is more acceptable.
Need to spend some more time deciding but hopefully it will be one of these.
I clicked for 1&1 but they too are a case of 'say no to 0870'
Zen looked promising apart from SSL being paid yearly when everything else was monthly. But when I looked at domain names they were about £50 for 2 years.
So I've decided to go for simply.com. I don't like them offering free domain names on hosting packages but the terms and conditions saying they are only rented. But they are contactable and on 0845 numbers. I started with them so it has been a bit of a waste. But I have read their 40 pages of terms and conditions.
I'll bear in mind the two 0870 ones suggested when I get up for reducing 0870 number costs.
It has been much more complicated making an informed selection on an ISP than I realised and the time spent, way out of proportion to the cost. Although the consequential costs of choosing an unsuitable ISP can be significant.