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Though the company I am currently with, out of contract by the way,Be broadband have given me a very reliable service and speeds around the 7MB mark I have had occasion to use the customer service as I am changing banks and wanted to update my direct debit details. You would have thought that I wanted the solve the worlds energy problems. It has been chaos, doesn't help that the advisor's first language is not English.
Anyway to cut a long story short looking for recommendations for here in Edinburgh,I though I had an alternative in O2 but although there customer service advisor's first language is English they seem to have trouble understanding it. It has taken 3 phone calls to try and get bank details corrected, even though I had the guy repeat them they were still wrong a few hours later even though I had had a text and email saying all was well. So I decided that if this was the standard of customer service I could look forward to even before O2 supplied me with broadband I didn't want it.
So looking for recommendations which must include a decent customer service.
Try Plusnet. They have a rolling 30 day contract and their CS is excellent. I joined them in June and they have solved a long running problem I was having with my bb speeds. After 15 months and 2 isp's they solved it in 4 weeks and I am running at a rock solid speed where I used to before my problems. I have found them thorough and informative, more so through their internal mailing. If you use the net a lot for say gaming or other bandwidth intensive applications, opt for the additional PRO package. It is £5 well spent
I use a small company called Vispa - they're in Cheshire, and if you have a problem you speak to an engineer at their base in Altringham (spelling?). Been with them for years and very satisfied.
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