Wanadoo Broadband hangs

  Dollybird 21:05 07 May 05

My wanadoo broadband hangs (1mg capped)
I can load 3-4 pages ok then hangs with no activity, then spings back into life. It's not my PC as I can open other programs or documents. My connection is via an extension cable from the main socket about 30ft in length. I'm running windows 98se on a new build PC.


  bretsky 23:37 07 May 05

I assume you are connecting from your supplied usb speedtouch modem into an an extension lead then into the wall socket?

I would get rid of the extension cable and get a proper shielded modem cable, also make sure you have the microfilters fitted to each phone in your premises which you should of got with your modem.

Look for "Can I use a phone extension cable with the filters?" at

click here

bretsky ;0)

  Dollybird 21:31 08 May 05


Yes I am connection through usb speedtouch moden, and have all my filters fitted. I shall try a
shielded moden cable. Are these readily available?

Thanks for your help.


  bretsky 11:08 09 May 05

Yes, got mine from pc world, but you should be able to get one from any good pc accessory shop.

When I said shielded, it looks like a transparent cable with braided twisting wires showing.

bretsky ;0)

  Dollybird 16:23 09 May 05


Thanks - I'll try PC World for cable.


  bretsky 17:13 09 May 05

RJ-11 modem cord....sorry should have mentioned this before.

bretsky ;0)

  VCR97 19:30 09 May 05

It might not be transparent. Mine isn't. In such a case look for "High Speed Modem Cable" on the pack.

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