W7 SP.1 updates repeatedly fail

  Glen 01 Jul 12

My wife's laptop updates automatically every time except for repeated failures of update for Service Pack 1 64 bit, KB976932. Using the advice to a letter in the new Sept Issue (just received) I tried a manual update using the M.S. Download Centre. The tinyurl address did not work so searched and found it, and entered the code. I was then stumped because I was offered 10 different files to download, all with long names and most beginning with W7 SP.1 etc etc.
Please advise if I download them all, or just one of them? Glen

  rdave13 01 Jul 12

The first one will fit all at 1.9 GB. You download and save as it is an iso file. Then you need a burning software that burns iso files to a DVD. You then install from the DVD. If you scroll down a bit from the download list is shows you the info for all. If you happen to have Trusteer Rapport installed then that can stop SP1 installing. If you do have it then stop it running then go to programs and features and uninstall. Reboot and try the windows update again. See if it installs.

  Glen 03 Jul 12

Hi rdave 13

Thanks for info but I did not say that the laptop in question has no optical drive. It is more-or-less an Netbook, but with enhanced memory and storage (3GB and 250 HDD) and 11.6" screen. I have successfully got the download as an ISO file, but cannot burn it to a DVD not will the laptop permit me to save it onto a memory stick. If I download the update onto my Vista PC and make a DVD, I still will not be able to load it into the laptop. What else can I do? Glen

  buteman 03 Jul 12

If you are using W/7 that should burn it to DVD.

  KRONOS the First 03 Jul 12

As you have no optical drive you could try this. ISO to USB.


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