I have tried to install this update and have failed, apparently this update is needed for the eventual SP1 installation. I can download but not install, I have downloaded a standalone version, I have tried to install with my anti-virus switched off. I have "Googled" the problem and apparently this is a well known unresolved fault. Any help would be appreciated and you could be world famous if you can come up with a solution - Thank you - Ian
Thank you for that thought - The SP1 that I tried to install was a legitimate install from Microsoft - How ever I have removed all traces from my computer( I hope ) - I have contacted Microsoft with this problem, hopefully they will come up with a solution
I have had my laptop about 1 week from Dell. The update tried to install Tuesday. Got the same problem KB938371 Failed. I have not installed much yet and I have not tried to install the SP1. Hope someone comes up with an solution. I too have tried google no luck.
Valentines Day Update Massacre Automatic Updates all installed ok EXCEPT KB938371.What now? I have not tried to install anything except automatics and thought I was safe. No tinkering with any thing so what has caused this cockup.
I have installed all the latest updates on at least 50 machines of various configurations and have had no problems. I wonder if this might be down to antivirus antispyware or firewall? What versions and products are you using?