vista and external hard drive

  aine 20:30 17 Jul 07
Locked

I have just upgraded from XP to vista,the only thing i have a problem with is vista does not show my external drive,when trying to use it. The drive shows on the device mngr, and states it is working correctly. I have checked for the correct driver,ok. Has anybody got any ideas, willing to try your suggestions

  skidzy 20:34 17 Jul 07

Is this a mains powered or usb external drive ?

Is the drive listed in Computer management ?

Righ click Computer/manage/disk management

  skidzy 20:34 17 Jul 07

Is this a mains powered or usb external drive ?

Is the drive listed in Computer management ?

Righ click Computer/manage/disk management

  aine 21:00 17 Jul 07

Skidzy. It is a usb external drive/powered by mains. It is not listed in disk managment, but it is listed under device mngr

  skidzy 21:12 17 Jul 07

First thing to do is uninstall all usb headings and reboot and let windows install the drivers.

Do you get the adding hardware wizard popup ?

Have you loaded any software for this drive ?

Is this a bought external drive or an old drive in a caddy ?
Reason i say this,and if the case...you may need to move the jumpers.

  aine 21:59 17 Jul 07

First i am not sure what you mean by usb headings? I did not get the software wizard.I have loaded 3 times the soft ware with it,it is a bought external drive, it worked okay in XP.It is a freecom drive.signing off for tonight converse tomorrow

  skidzy 22:05 17 Jul 07

Uninstall the software and reboot
Connect the drive
When prompted by the windows hardware wizard,install the software.
Though you may not need the software.

If no joy:

In Device Manager,uninstall everything under usb headings.
Reboot
Windows will reinstall the generic drivers.

Then plug the drive in again.

  tobyb121 22:11 17 Jul 07

make sure the drive is formated correctly, a drive formated in a way that cannot be recognized by windows, won't show up at all.

  skidzy 22:17 17 Jul 07

Though im assuming this,i think aine has data on the drive and does not want to lose this by formatting.

  tobyb121 22:57 17 Jul 07

I agree, but it would explain why the computer is not recognizing it, and would then make the problem quite easy to fix.
@Aine, have you tried the drive on any other computers. And in the disk management utility, what format is the drive in.

  aine 19:54 18 Jul 07

I uninstalled usb devices, as suggested.The pc did not reload them, i am now stuck as they are now missing.Freecom.com suggest the driver should be installed by vista.The drive worked okay on this pc when it was running on XP

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